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Bar Service Short Course

In this course you will gain and apply a broad range of skills and knowledge to work in a bar including hygiene requirements, setting up a bar for service, preparing and serving beverages, customer service and understanding the regulations and responsibilities associated with serving alcoholic beverages.

The course consists of 3 units:

• HOSP 219 SITHFAB021 Provide responsible service of alcohol
• COOK 282 SITXFSA005 Use hygienic practices for food safety
• HOSP 220 SITHFAB023 Operate a bar

Responsible Service of Alcohol (RSA)

This skill set is for workers involved in the sale, service, promotional service, delivery, and supply of alcohol to customers. It also applies to the licensee who is ultimately responsible for managing the responsible service of alcohol.

Responsible Gambling Services

This training will provide you with the skills and knowledge required to provide responsible gambling services and the ability to assist customers who may be at risk of or are already experiencing harm from gambling.

Customer Service Skill Set

This skill set is a short course that is designed for people who want to gain or upskill their customer service skills and knowledge. In this course you will gain and apply a broad range of skills and knowledge to communicate effectively with respect and sensitivity and provide quality customer service to customers from a range of social and cultural backgrounds.

You will gain the skills to establish rapport with customers, determine and address customer needs and expectations and respond to complaints whist being socially aware.

This course (skill set) will equip you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.

This national skill set is made up of 2 units:

• HOSP 227 SITXCCS014 Provide service to customers
• EVNT 137 SITXCOM007 Show social and cultural sensitivity

Food Safety Supervision Skill Set

This course will provide you with supervisory skills and knowledge required to handle food safely during the storage, preparation, display, service and disposal of food.

This course meets the Territories' requirements for each establishment to have a designated food safety supervisor who is required to be certified as competent in this qualification through a registered training organisation

The course consists of 2 units:

• COOK282 SITXFSA005 Use hygienic practices for food safety
• COOK283 SITXFSA006 Participate in safe food handling practices

Hospitality Compliance

This course (skill set) is designed for people who want to gain employment or upskill in the hospitality industry. In this course you will gain a range of skills and knowledge to equip you to work in compliance with legislation and regulation of relevance to the hospitality industry.

The course consists of 4 units:

• SITHFAB021 Provide responsible service of alcohol
• HOSP223 SITHGAM022 Provide responsible gambling services
• COOK282 SITXFSA005 Use hygienic practices for food safety
• COOK283 SITXFSA006 Participate in safe food handling practices

Coffee Basics

This training will provide students with the basic skills and practical knowledge in coffee making. This short workshop covers the following content:

• Basic introduction to hygiene and safety practices
• How to use a commercial coffee machine including cleaning
• Basic aspects of coffee making
• How to froth milk and pouring techniques
• Make a variety of coffees

Produce Cakes

Produce cakes unit describes the performance outcomes, skills and knowledge required to produce cakes and sponges following standard recipes. It requires the ability to select, prepare and portion ingredients and to use equipment and a range of cookery methods to make and decorate cakes and sponges.

Produce specialised cakes unit describes the performance outcomes, skills and knowledge required to use standard recipes to produce specialised cakes that require finish, decoration and presentation of a high order. It requires the ability to select, prepare and portion ingredients, and to use equipment and a range of cookery methods to make, fill, assemble and decorate specialised cakes.

You will need to apply for the Certificate III in Patisserie qualification to enable you to enrol into these 3 subjects;

• SITXFSA005 COOK282 Use hygienic practices for food safety
• SITHPAT011 BAKE 196 Produce cakes
• SITHPAT012 BAKE 197 Produce specialised cakes

Please note: ‘Use hygienic practices for food safety’ is a prerequisite subject

Upon successful completion of these subjects you will receive an Official Record of Results

Prepare and Serve Espresso Coffee

This unit describes the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines and grinders. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines and grinders.

You will need to apply for the Certificate III in Hospitality qualification to enable you to enrol into these 2 subjects;

• SITXFSA005 COOK282 Use hygienic practices for food safety
• SITHFAB025 HOSP221 Prepare and serve espresso coffee