涩里番

1. Purpose

The purpose of this policy is to provide 涩里番higher education students information about the range of services available to assist them to successfully complete the units of study in which they are enrolled.

2. Scope

This policy applies to all students enrolled at 涩里番in a higher education program and all student support services available to them.

3. Principles

涩里番will ensure that support is available to students to assist them to successfully complete their units of study, and that students are made aware of these support services throughout their course of study.

3.1 Students at risk of not successfully completing subjects

涩里番will engage in the following processes to identify students who are at risk of not successfully completing their units of study:

• pre-admission interview and assessment of suitability for the course of study, based on application and entry requirements
• monitor attendance, participation and academic progress for each unit of study
• monitor academic progress over each semester through assessment of unit results.

Students may seek support at any time during their course of study.

A student requiring support needs may also be identified through:

• student-initiated queries via the 涩里番website, email or phone
• direct referrals to 涩里番Student Support from student-facing client services staff and teaching areas
• direct referrals to 涩里番Student Support from external agencies
• 涩里番Student Association (CITSA) referrals to the teaching department and/or 涩里番Student Support.

涩里番is committed to providing an equitable and inclusive learning environment for all students, including compliance with relevant disability discrimination legislation and the Disability Standards for Education 2005.

涩里番will actively communicate with students identified as at-risk as early as possible, to ensure they are aware of support services available to assist them in successfully completing their units of study.

• Educators who become aware of a student's need to access support services may address this directly with the student, or refer the student to the relevant 涩里番Student Support area.
• Where support has been requested prior to the census date for the unit of study, 涩里番Student Support advisors will liaise with the relevant Head of Department to advise an appropriate strategy for enrolment progression.
• The Head of Department will notify the student that the census date is the date they may incur a FEE-HELP debt and, together with 涩里番Student Support advisors, ensure support is provided in a timely manner.

Students who identify as having a disability and register with 涩里番Student Support, will be offered the opportunity to meet with a 涩里番Education Advisor, Disability to assess their learning and support needs.

涩里番recognises a student's right to privacy and is limited by the student's level of disclosure when providing appropriate support during their course of study.

According to the 涩里番Higher Education Assessment policy and conditions outlined in the Assessment procedures, a student may request an extension of time to allow for support to be provided.

3.2 Support services available to students

Academic support

1. College and general tutorial support
2. Peer tutoring support
3. General and academic support
4. Literacy and numeracy support
5. Computing basics
6. Migrant and refugee support tutorials
7. Studiosity

Non-academic support services

1. Careers advice
2. Counselling
3. Disability support
4. 涩里番Yurauna Centre
5. Financial assistance
6. International student support
7. Job Seeker support
8. Migrant support
9. Student equity
10. Youth support
11. LGBTIQ+ support

3.3 Roles and Responsibilities

Information and Recognition Manager

The Information and Recognition Manager is responsible for liaising with College Directors and Heads of Department in the provision of:

• general support services
• relevant learning and academic support services
• disability support services
• counselling services
• careers advice
• referrals to external support services.

The Information and Recognition Manager will ensure maintenance of secure records and detailed, accurate and current information about services.

Head of Department

The Head of Department is responsible for:

• monitoring academic progress and managing unsatisfactory academic progress
• ensuring accurate record keeping of academic progress and student at risk
• ensuring issues concerning students at risk are discussed at department meetings and integrated into the program review and improvement process

Educators and Senior Teachers

Educators and Senior Teachers are responsible for:

• monitoring and reporting academic progress to the Head of Department
• providing timely referrals to 涩里番Student Support
• providing information about support services on enrolment and induction.

College administration staff

College administration staff are responsible for:

• documenting student support referrals
• providing support service information on enrolment and induction.

Student Support staff

Student support staff are responsible for:

• providing support in a timely manner
• providing reasonable adjustments, documented in an access plan, to the relevant Department for distribution to Educators
• reporting back to Educators and the Head of Department on the nature and efficacy of support provided.

4. Documentation

This policy should be read in conjunction with the other relevant policies, including:

• HE - Academic integrity policy
• HE - Academic Misconduct policy
• HE - Admission and enrolment policy
• HE - Credit and Recognition of prior learning policy
• HE - Unsatisfactory academic progress policy
• Assessment policy
• Australian Aboriginal and Torres Strait islander Student policy
• Disability - Provisions for students policy
• Equity Policy
• Privacy Policy

5. Definitions

All terminology used in this policy is consistent with definitions in the 涩里番Definitions of Terms.

6. Policy Contact Officer

Executive Director, Education Futures and Students.

Contact 涩里番Student Services on (02) 6207 3188 or email infoline@cit.edu.au for further information.

7. Procedures

Nil.