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Marketing and Course Information Policy

1. Purpose

To ensure Canberra Institute of Technology's (CIT) marketing is ethical, accurate and reflects:

  • products on the Scope of Registration
  • details in the approved Training and Assessment Strategy (TAS)
  • ɬÀï·¬non-accredited products.

To ensure information about nationally accredited training products meets the requirements of the Standards for Registered Training Organisations (RTOs) 2015 and the Australian Qualifications Framework (AQF).


2. Scope

Where this policy refers to CIT, it includes ɬÀï·¬Solutions.

This policy applies to:

  • marketing and course information provided to prospective and current students
  • all ɬÀï·¬staff responsible for the development of course information for nationally accredited training products on the ɬÀï·¬Scope of Registration and ɬÀï·¬non-accredited products.

This policy aligns to Australian Consumer Law as it applies to training providers and to the marketing requirements of:

  • Section 4 of Standards for RTOs 2015
  • VET Student Loans (VSL) Act 2016
  • VET Student Loans Rules 2016
  • Tertiary Education Quality and Standards Authority (TEQSA)
  • Board of Senior Secondary Studies (BSSS) Guidelines

3. Principles

ɬÀï·¬is committed to:

  • providing accurate, consistent, and compliant information to prospective and current students and clients for:
    • nationally accredited training products on the scope of registration
    • That are aligned to the approved Training and Assessment Strategy (TAS)
  • monitoring and updating course marketing materials listed on the National Register - TGA
  • a collaborative approach to developing and updating all course collateral in accordance with legislative and regulatory requirements.

To demonstrate these commitments ɬÀï·¬will:

  • ensure all course marketing materials include:
    • the Nationally Recognised Training (NRT) logo is used only in accordance with the conditions of use in of the Standards for RTOs 2015 andTertiary Education Quality and Standards Authority (TEQSA)
    • clear identification where training is not nationally recognised
    • the ɬÀï·¬RTO code and Canberra Institute of Technology name on marketing materials
    • reference to all national training products by code and the full title as listed on the National Register – TGA.

(Note: ɬÀï·¬developed Skill Sets do not have a national code. Individual units may have a national code.)

  • ensure all course marketing materials do not provide any guarantees about the successful completion of training or any particular employment outcome that is outside of CIT's control
  • use course information derived from the course entry on the ɬÀï·¬website and the Training and Assessment Strategy (TAS)
  • promote the ɬÀï·¬website as the primary source of information to prospective and current students
  • clearly separate marketing or other information for non-accredited training products from marketing and information about nationally accredited training products.

3.1. Responsibilities

3.1.1 Senior Manager Marketing

The Senior Manager Marketing is responsible for:

  • cooperating with the Manager Information and Recognition to ensure all course marketing material is checked and approved by Manager Awards and Programs prior to publication
  • monitoring all marketing to ensure it remains current and accurate
  • working collaboratively with College Directors and Heads of Department to determine course marketing requirements and develop materials
  • ensuring information is presented in accordance with the current ɬÀï·¬Brand Style Guide
  • the theme and presentation of the ɬÀï·¬webpage and marketing collateral.

3.1.2 College Directors

The relevant College Director is responsible for:

  • consulting with the ɬÀï·¬Senior Manager Marketing regarding the most appropriate approach for communicating course information to current and prospective students
  • maintaining awareness of the College’s marketing practices including web materials, social media accounts, marketing emails and print based materials
  • approving the creation of social media accounts
  • providing timely, accurate and complete course delivery details to ɬÀï·¬Student Services to enable the staff to respond to enquiries.

3.1.3 Heads of Department

Heads of Department is responsible for:

  • collaborating with Education Advisors (Program Services) to develop and update all course marketing materials in accordance with legislative and regulatory requirements
  • developing and approving the Web Course Entry in the set template during program development and providing up-dates of any changes of units in line with Training and Assessment Strategy (TAS) changes
  • managing and monitoring content of social media accounts in line with the current ɬÀï·¬Brand Style Guide.

3.1.4 Head of Department Program Services

The Head of Department Program Services is responsible for:

  • collaborating with Heads of Department and Manager Awards and Programs to develop and update all web course entry marketing materials in accordance with legislative and regulatory requirements
  • coordinating review of the accuracy of course marketing materials by Education Advisors.

3.1.5 Manager Information and Recognition

The Manager Information and Recognition is responsible for:

  • consulting with the relevant Head of Department and coordinating input into course offerings to be available for admissions and published on the ɬÀï·¬website
  • checking marketing materials
  • publishing course information and enrolment sessions to the website ensuring course list is verified by the Manager Awards and Programs.

3.1.6  Manager Awards and Programs

The Manager Awards and Programs is responsible for:

  • checking marketing materials
  • loading Web Course Entry onto the ɬÀï·¬website.
  • amending web course entries on the ɬÀï·¬website
  • removing web course entries on the ɬÀï·¬website when the course has been:
    • Removed from CIT's scope of registration
    • replaced with an updated version
    • closed for enrolments by the teaching area

4. Documentation

4.1 Related Legislation/Regulation

4.2 Related Policy and Procedures

4.3 Related Documents

  • ɬÀï·¬Brand Style Guide

5. Definitions

All terminology used in this policy is consistent with definitions in the ɬÀï·¬Definitions of Terms. The following term is provided in the context of this policy.

Course Collateral

Any material used to promote a course, this includes, course flyers, course pages on the website, course guide, promotional flyers etc.

Marketing Materials

Any material used to promote a course, this includes, course flyers, course pages on the ɬÀï·¬website, approved social media sites, course guides, promotional flyers etc.

Training Product

AQF qualification, skill set, unit of competency, accredited short course and module.

Non-accredited training product

Courses not listed on the National Register - TGA.


6. Policy Contact Officer

Executive Director, Education Futures and Students.

Contact ɬÀï·¬Student Services on (02) 6207 3188 or email infoline@cit.edu.au for further information.


7. Procedures

This policy is implemented through the associated procedures. Authority to make changes to the procedures rests with the policy owner.